New to CHEP?
Welcome to CHEPedia! If you haven't already browsed this site you will notice that it's packed with information that will help you get better acquainted with CHEP! The site is a good tool to help navigate your way around CHEP's systems and processes, many of which you will use on a day to day basis. But, let us try and make this easier for you.
Below is a summary of some of the main functions you'll need to understand to build your knowledge fast. Take 5 minutes to explore these first.
For information about the transactions it is possible to make with a CHEP account, visit the My Transactions page. Please refer to our Glossary if you are unfamiliar with any of the terms CHEP uses in its communications.
Our invoices are designed to give you information that is easy to understand, enabling you to reconcile you accounts more efficiently. To help you navigate your invoice we have an explanatory booklet and training video on the CHEP Invoice page.
CHEP strongly recommends that you record all equipment movements and compare your records against your invoice. To assist you with this process we have a number of training modules on the Training section of CHEPedia.
It is in your best interest to apply appropriate equipment control procedures to help you manage your CHEP account. It is best practice to manage your transactions through myCHEP and Portfolio Plus. However if you do have to use paper base, please refer to our CHEP Manual Docket Process for more information.
If you have any questions about CHEP products or your account, please contact the appropriate person from our Contact Us page.