What's new?

Making the world’s supply chains more efficient, safe and sustainable

Find out how CHEP contributed to creating a better planet, better communities and better business. Take a look at the recently released Brambles 2017 Sustainability ReviewBrambles Sustainability Report Card 2017 and CHEP Australia's Sustainability Scorecard 2017


Notification: Phishing emails circulating claiming to be from CHEP Australia

CHEP is aware that some customers have received a fraudulent email claiming to be about their CHEP invoice and account. These emails are not from CHEP. 

We advise you not to enter your account information on websites linked from these messages, and never download or open attachments or links included within them.

If you have received a suspicious email or think you might have entered personal information like a password or credit card information on a scam website relating to CHEP, if you are in Australia, immediately contact CHEP Customer Service on 13 CHEP (13 2437) or au.customerservice@chep.com and your IT department. If you are in New Zealand, immediately contact CHEP Customer Service on 0800 652 437 or nz.customerservice@chep.com and your IT department. 

Click here to access further information on determining email legitimacy.


Staged closure of Brismeat operations announcement from Woolworths Group 

Woolworths Group have advised all their trading partners they will cease all operations at their Brismeat facility by approximately 1 July 2018.

Hilton Food Australia will be taking over the supply of meat to Woolworths Group in QLD from 1 July 2018.

Please be aware that the Brismeat Operations CHEP (1610440661) accounts will cease trading after the 28th July, 2018 and any outstanding transfers after this time will not be reviewed. Click here to read the announcement from Woolworths Group. 


Release notes on myCHEP v2.8

Check out the latest release notes on myCHEP, a smart, simple and fast portal built for you to manage your account. Click here for more information on the release notes in Australia. Click here for more information on the release notes in New Zealand. 

Speak with your Account Manager or Customer Service to gain access today. For customers in Australia call 13 CHEP (13 2437). For customers in New Zealand call 0800 652 437


A new online way to manage your CHEP Logistics needs

You are now able to request multiple bulk issues and returns, through myCHEP, your CHEP customer portal.

This new functionality makes it easier for you to do business with CHEP.

Available 24/7, myCHEP provides you with a convenient way to manage your logistics requirements.

Other benefits include:

+      A fast, reliable and simple way to request issues and returns

+      Ability to track status changes via any mobile or desktop device

+      Allows you to raise queries online

+      Easy access to training guides for self-learning

+      Saves you time!

Please note: CHEP Logistics will ONLY accept requests via myCHEP.  Email or other manual orders will not be accepted.

Note: EDI and standing order processes remain unchanged. There is no impact on timing for placing issue and/or return requests.

You will need to set up a myCHEP account to experience this smarter, simpler and faster way to organise your issues and returns.  Simply contact Customer Service today on 13 CHEP (13 2437).

For some tips on how to use myCHEP, please click here


Giving you time back in your day by ordering your Load Containment stock online

You are now able to place orders online for your Load Containment stock. Simply use your myCHEP username and password on the following link: www.loadcontainment.chep.com

By using this new website, you will benefit by being able to quickly and simply place orders, view your purchase history, conveniently browse the product range and complete transactions.

Should you need any assistance please speak with your account manager or call Customer Service on 13 CHEP (13 2437).


What's new on CHEPedia this month?

  • Vantage Issue 30 - our newsletter sharing a unique view into supply chain logistics. In this edition we cover:
    • Breakfast in Byron Bay: Reusable platforms support efficient and sustainable flows from family farm to family plates - Brookfarm case study
    • CHEP Australia launches new website to optimise the user experience online
    • Best practice resources on finding and supporting the right Equipment Controller
    • Moving towards a consolidated business for your supply chain needs - CHEP Pallecon Solutions is integrating with CHEP
  • Check out the latest updates on the initiatives we are investing in to improve your overall experience and satisfaction with CHEP by clicking here